SUMMARY: The Sales Account Specialist plays a dual role: driving sales growth and ensuring efficient order fulfillment for all retail/wholesale orders for Seven Leaf clients. This involves building strong customer relationships, developing and implementing sales strategies, managing order/reorder processing, and coordinating logistics. Oversee most fulfillment-related activities, including order processing and confirmation, inventory tracking and planning, picking, packing, and shipping preparations, to ensure all orders are received, packaged, and delivered accurately and in a timely manner. The position requires strong communication, problem-solving, and organizational skills to meet client needs and achieve sales targets.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Sales & Account Management:
· Develop and maintain strong customer relationships with Seven Leaf clientele
· Identify and pursue new sales opportunities within existing accounts.
· Develop and implement sales strategies to meet customer needs and achieve sales targets.
· Monitor customer accounts and ensure satisfaction.
· Billing/Accounts receivable; Generate customer invoices, track payments, collections, and resolve discrepancies.
Communication & Support:
· Respond to customer inquiries and provide support as needed.
· Onboard new customers, gathering required information, such as valid copies of Nation/Tribal license or status cards, main point of contact, preferred delivery days, times etc.
· Communicate with clients regularly regarding order status, fulfillment updates, reorder needs, and potential issues.
· Collaborate with internal teams (finance, sales, production, operations) to resolve issues and improve processes.
Fulfillment & Operations:
· Coordinate order processing, including picking, packing, and distribution.
· Manage inventory levels and ensure accurate order fulfillment.
· Work closely with warehouse staff and other team members to optimize fulfillment processes.
· Monitor and manage logistics, including shipping and delivery.
Wholesale Management
· Maintain product strain spreadsheet, track origins, usage, and upcoming strains.
· Receive, verify, and inventory all third-party wholesale products.
· Support new third-party/wholesale product launches, providing information to marketing.
· Manage product returns from stores.
Optimization & Efficiency:
· Identify areas for process improvement within the fulfillment process.
· Utilize technology and systems (e.g. inventory management systems, warehouse management systems) to improve efficiency.
· Monitor key performance indicators (KPIs) related to sales and fulfillment.
Working Conditions:
· Office-based position with regular interaction with production and fulfillment teams
· Requires lifting (up to 50 lbs)
· Ability to reach, stoop, kneel, crouch, or crawl
· Standard working hours with occasional extended hours based on needs. Occasional travel
Skills & Qualifications:
· Strong communication and interpersonal skills.
· Excellent organizational and problem-solving abilities.
· Proficiency in sales and customer relationship management (CRM) software.
· Experience with order management systems and warehouse management systems (WMS) is often required.
· Ability to work independently and as part of a team.
· Knowledge of logistics and supply chain management is beneficial.
Disclaimer: This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
To Apply:
Please fill out the application form by click here, or clicking the “Apply for Job” button.